Questions that Maui Visitors Frequently Ask

What Can I Expect when I book through Planet Maui?

Within minutes you’ll receive a verification email of your transaction.

Within an hour (depending on time of day), you’ll receive a second verification email from us confirming that your reservation has been confirmed by the Attraction you booked.

At about the same time you’ll also receive an email directly from the Attraction, confirming your activity, the date, time and location you’ll be meeting at, and their contact info. If the Attraction is providing you transportation, details and driver contact info will be included.

If the Activity requires you to sign any waivers they’ll be sent to you by the Activity. Follow the instructions they provide.

If Something Goes Wrong

Our Customer Service is 5 Star.

If you need to change your reservation for any reason, it’s best if you contact our Activity Desk and let us take care of it for you. 24 hours a day, 7 days a week.

If you have ANY problems, complaints, or issues with ANY Activity you book through us, please contact the Activity Desk and we’ll negotiate a resolution for you.

We’re on your side, and Knowing Who To Call is our specialty.

We strive to provide the best customer service possible before, during and after your trip.

Write a Review

After your activity, be it an hour or a month later, please write a review. We read them all, and use them to constantly re-evaluate the activities we represent.

What's the best Maui airport to fly into?
The main airport on Maui is Kahului Airport (OGG). There are smaller commuter airports in Kapalua (West Maui) and Hana (East Maui). It’s about a 45-minute drive from Kahului Airport to Lahaina. Both Molokai and Lanai are served by their own airports. BE AWARE that some inexpensive tour packages that connect through Honolulu fly into the Kapalua airport. If you're staying in the areas of Lahaina, Kaanapali or Napili, that's a good thing. But if you're staying in Kihei, Wailea or Kahalui, you'll find yourself a $50 Uber ride from your resort.
What are the major hotel and resort areas on Maui?
Most Maui resorts and hotels can be found in West Maui and South Maui in Kapalua, Kaanapali, Lahaina, Kihei and Wailea. There is also the Travaasa Hana in East Maui.
How far is it from the airport (OGG) to... ?
Haleakala: 1 hour, 50 min - Hana: 2 hour, 30 min - Kaanapali: 50 min - Kapalua: 60 min - Kihei: 25 minutes - Lahaina: 45 minutes - Wailea: 35 minutes - Wailuku: 45 minutes
When is a good time of the year to visit Maui?
Any time of year is delightful to visit Maui. The average temperature here is between 75˚–85˚F. Summer, between April and November, is warmer and drier while winter, between December and March, is a bit cooler. Trade winds keep things comfortable year-round. It is generally drier on the western (leeward) side and wetter on the eastern (windward) side. Whale-watching season begins in December and ends in May. Peak whale-watching months are between January and early April. Winter is big-wave surf season on Maui’s North Shore.
Do I have to rent a car?
You can get around Maui by shuttle, tour bus, taxi, Uber, Lyft or public transportation. But to really experience Maui, you should consider reserving a rental car in advance. All of the major car rental agencies are on Maui, along with many local companies. A Google search of "Maui car rentals" will give you numerous choices. If you rent a car, make sure you have a place to park it. Many resorts charge for parking. "Lahaina" is Hawaiian for "no free parking." LOL
What is the time difference from the continental U.S.?
Hawaii follows Hawaii Standard Time (GMT-10 hours), which is 5 hours behind Eastern Standard Time and 2 hours behind Pacific Standard Time. Hawaii does not observe Daylight Saving Time, so add one extra hour to the time difference during this period (March through November).
Do I need a passport to get to Maui?
Since Hawaii is the 50th state, you won’t need a passport unless you’re visiting from outside the United States or traveling to another country after Hawaii. However, if you have a passport we recommend bringing it because it's the most convenient way to get through TSA security at airports around the US. This also means we use American money.
What should I pack on my trip to Maui?
It’s warm on Maui, so pack your summer attire. You may want to pack a light jacket or sweater for the evenings, or a heavier jacket if you plan to visit Haleakala. Suits and ties are rarely worn here. Bring some casual dress clothes or resort wear if you plan on experiencing Maui’s nightlife. Travelers checks aren’t necessary since credit cards are widely accepted and ATM machines are everywhere. Don’t worry if you forget something Maui’s stores and malls have everything you need, including plenty of reef-safe sunscreen.

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